Archive for Business strategies

Online or offline? Inbox or mailbox?

by Nancy Ruspil, MGC

Which is a better marketing channel – internet or direct mail?  Neither.  When used separately, each has an effect, but if they’re done in conjunction with each other (and done well) their power is limitless.  A simple, impressive print piece will get noticed. After a busy day your customers are home, standing at the kitchen counter or sliding into a favorite chair, and shuffling through the mail. Bills, magazines, more bills . . .  and there’s your postcard, emerging like a jewel in the sand. They stop for a minute, and notice it, for any number of reasons. Maybe they like the  intriguing design, the clever headline, or the striking photo. Maybe their next thought will be, “Hmm, where IS this company?”  Then you can fan those sparks of interest into flames by sending a catchy online piece directly related to that postcard. Customers will respond, and so will your sales figures.

How are you integrating online and offline marketing?

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Causes win customers

by Nancy Ruspil, MGC

Add me to the statistics. I’m one of millions of consumers who can be swayed by meaningful cause-related marketing.

Yesterday, for instance. I’m standing in the detergent aisle at the grocery store. The brand I often buy works well, smells good and is reasonably priced. But as I scan the shelves of colorful bottles, my eye lands on the Tide “Loads of Hope” yellow-capped bottle. I’d seen  commercials showing how Tide gives a portion of these proceeds to support families affected by natural disasters. Nice, my conscience whispers. I quickly compare prices with my usual brand – almost exactly the same. Nice again. I take the Tide bottle off the shelf and put it in my cart. At that point, my conscience is cheering.

Last week a friend and I were deciding where to meet for dinner. We narrowed it down to two favorite restaurants. Turns out that one of them was donating part of the night’s proceeds to a local youth services agency. We chose that one. Easy decision.

Examples are everywhere. Businesses of all sizes are finding that marketing with a conscience attracts customers and builds brand loyalty. The Lexus Eco Challenge asks teens to create environmental programs to improve land, water, air and climate in their communities. TOMS Shoes donates a pair of shoes to a child in need for every pair sold. In his article, Top Advertisers Add Meaning to Marketing, Jack Neff describes a variety of businesses that are weaving intrinsic value into their marketing – attracting customers, instead of repelling them.

What is your business doing to show support for a meaningful cause or an important value?  If you want response and loyalty from customers, do good things for the world – and invite them to be part of those efforts. People like companies that care. It may sound trite, but it’s just the way we are.

Watch this effectively touching Land’s End video produced for their “Big Warm-Up” project. What a way to involve and inspire a customer.


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Business babies

by Nancy Ruspil, MGC

We have a new office mascot – our owner Nattana’s baby boy. Besides making me smile, this twinkly little spirit got me thinking about how much a business is like a baby. They both need caring attention, nourishment, stimulation and security blankets. Both have unpredictable days and some sleepless nights. Happy surprises and startling shocks. Spit-up and dirty diapers.

Business, like parenthood, is an infinitely bigger universe than any of us is by ourselves. The familiar dimensions of “me” blur into an expanding entity that’s baffling, thrilling and challenging at every turn.

That’s why businesses and babies need similar types of nurturing. You do the hard work, even when you’re so tired you can barely see straight. You dig deep for patience, even when you’re at your wit’s end. You’re devoted to something you love immensely, even when you can almost taste the relief of running away. And down the road, you’ll look at your growing business or your growing child – and you’ll see your efforts reflected in something precious. You won’t even question whether it’s all worthwhile.


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Flowers and oil changes

by Nancy Ruspil, MGC

Last month I took my car in for an oil change. I tried a new shop that I’d heard good things about. When they finished, the man at the desk smiled and handed me a long-stemmed flower.  “Wow! Thank you,” I beamed in surprise. “You’re welcome,” he said. “And thanks for coming in.”

Amid the hefty tire displays and the faint smell of engine oil…here’s a fresh, graceful blossom to take away. This simple act of appreciation is an unexpected treat for a customer.

The little things are often the big things. It’s something we all know but it’s easy to forget.  A smile. A warm word. A single, caring gesture. These small but memorable moments make us feel good about our day – and about the person or the business that made us feel that way.

What do I remember about that auto shop? Good service and a friendly flower. Will I go back there? You bet I will.

Appreciation doesn’t have to cost you a cent. How do you brighten the day for your customers?


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Minutes a day to social media success

by Nancy Ruspil, MGC

While you’re sipping that morning java or digging your way through emails, you could also be building the social media muscles of your business.

Here’s a sampling of the ways you could feed your social media strength, in just a few minutes a day.

5 min: Search for a business site on Facebook and see how they approach their page or group.

5 min: Create a Twitter account if you don’t already have one – it’s free and simple.

10 min: Review a few blogs related to your business. Subscribe to one that looks worthwhile.

10 min: Establish a Facebook page for your company. You can start simply and add a little each day.

10 min: Go to Twitter, review some interesting tweets, and add your own tweet.

10 min: Add a status update or an intriguing video to your business Facebook page.

20 min: Create a blog for your business – WordPress or Blogger are both easy, effective platforms.

20 min: Draft a blog post for your company. Choose a relevant topic that will be intriguing/valuable for your audience.

Craft your own approach. Modify the timing and topics according to your business plans, priorities, observations, etc.  The critical key is to stick with it consistently, and be patient about watching it take effect. If you’re dedicated, it will.

Where will you start? And when?


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What would YOUR customers say?

by Nancy Ruspil, MGC

Hopefully, customers will have lots of GOOD things to say about your products or services. But if the feedback ever sours, the social media world has made it more critical for businesses to respond immediately to negative PR.  Bad news travels at light speed. Are you prepared? Do you monitor what is being said about your company? And do you have connections set up so you can respond quickly?

This video shows the power of today’s customer – and the need for businesses to be ready for anything:

Sweet Revenge 


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Are you listening to customers?

by Nancy Ruspil, MGC

Demographics. Lifestyle. Buying behaviors. Sure, you need to understand those things as you create your marketing plans – but no, that’s not everything you need. Not even close.

Go where your customers go. Are they online? On a phone? On a couch with the remote? Wherever they are, find them – and engage them. Ask for their ideas. Invite criticism and suggestions. Then listen hard to what they say and show that you’re listening by acting accordingly. How can you improve your product or service to meet customer needs? Isn’t that the point of all your work?  You offer something customers need or want and that’s why they pay you.

It’s 2009. Unless your marketing is a two-way conversation, you lose before you even start the race. Cause and effect. Simple, right? Not if you’re not listening.

Are you?

This video makes the point – and makes us laugh.


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What wikis can do for your business

Even if you know that “wiki” is the Hawaiian word for “fast,” you might not know exactly why or how a wiki can help your business. A wiki is a page or a collection of web pages designed to enable anyone with access to contribute or modify content. For a beautifully simple explanation of a wiki, check out this short-sweet video.

Here are a few benefits of a business wiki:

  • A wiki is a tool for internal documentation and project flow.
  • For a small office, a wiki can be like a file server, without need for a more complicated network.
  • Wikis promote collaboration – the more people use them, the more valuable they become for efficient interoffice communication.
  • Wikis streamline the exchange of information within any type of organization.

Remember that your wiki will require active use, like any online community. You need a person to be the overseer/manager of the wiki and to build awareness of it. Also remember that wikis take time to mature. Keep monitoring it and keep awareness going, and you’ll see the results.

posted by Nancy Ruspil, MGC

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Good business in a bad economy

by Nancy Ruspil, MGC

The upside of the current economic scene is that it gives you a chance to do some profitable things that your competitors may not be doing.  Take it from Rachel Daniel, CEO of Synergy Marketing Strategy & Research, Inc. While many companies are slashing their marketing and research activities, the savvy ones are communicating with their audiences in new and effective ways. When confidence is low, customers and employees want their organizations to show competency, integrity and a core of humanity. Daniel recommends several inexpensive but powerful methods for creating rewarding results:

  • Social networking media…Facebook, YouTube, LinkedIn and Twitter are great message tools, but they’re also great listening tools. Spend time listening to chatter about your industry or brand. Then start generating some positive talk about your company.
  • Corporate social responsibility…Your employees can work together mentoring young people, helping a local charity, or offering expertise to a newly formed company. These kinds of things not only help your community, but they also tell a great story about the soul of your company, even during tough times.
  • Consumer advisory boards…Recruit a group of core customers (varying levels of loyalty and satisfaction) to give your company feedback on products, services, and messages. Your customers can do a great job of keeping you honest, if you let them.

Amid a challenging economy, your customers are listening to what you say and watching what you do, more closely  than ever. Take this opportunity to strengthen their trust in your company’s competency and integrity. Where will you start?

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12 tips for business blogging

by Nancy Ruspil, MGC

Now that so many of us are managing or considering a business blog, it’s prime time for helpful suggestions on doing it right. In a nutshell, here are some key points recommended by Chris Brogan, online marketing/PR expert and president of New Marketing Labs, a new media marketing agency. For all the juicy details, check out his blog post, Basic Business Blogging Suggestions. Meanwhile, here’s the gist:

1. Above all else, be human. Write in first person – the human “I” or “We” – and write as if you’re talking to one real person, not a faceless mass.

2. Commenting is just as important. Read other related blogs and comment on posts that interest you.

3. Blogging policies. Your blogging rules should be as simple as your email policy. Too many restrictions will kill employee interest in blogging.

4. Does this tie to strategy at all? Your business blog has more requirements than a personal blog. Why did you start it? What’s the real goal? What are you hoping to do with it? What will you be measuring, and why?

5. Platforms aren’t that important. But consider whether yours is easy enough to be enjoyable. Does it have RSS capabilities? Tagging? Plug-ins and external codes?

6. Mix it up. Don’t write only about your company or product or you. Readers want your take on the industry, events, forces, etc. that might affect their relationship with you and your business. Share relevant information that reflects the world around us.

7. Don’t sell, but don’t be shy. Blogs can be suggestive, but they’re not about the hard sell. People won’t come back to your blog if it’s focused on selling. Show passion, interest and a flow of good information. Don’t pretend like you’re never selling, but keep the balance.

8. Build a workflow. Since you may not always be in the mood to blog, try keeping notes on topics/ideas that you can tap into when needed. Another good way to keep your blog flowing is to make blog reading a habit. Tools like Google Reader give you ongoing relevant sites and searches.

9. Link out. Readers pay attention to where you link. Instead of constantly linking to your own stuff, point out other great posts and give credit with the links.

10. Frequency is how often you have value to add. If your blogs are just monthly, traffic will be dismal. Try daily, or at least weekly. Don’t get frustrated if you can’t do daily blogging right away. Blogging takes practice, but it will begin to feel natural over time.

11. Pay attention to design. Have easy-to-use contact info on your blog. Put up a human “About” page. Readers know it’s about your company – they want to know about you, too. And be sure to build in all the social sharing tools, so people can bookmark sites, share with colleagues/friends, and easily offer information to others.

12. Encourage conversation. Ask questions of your readers. It’s a great way to tap into the expertise of people in your space. If there are no experts in the crowd, write your posts in a way that gives readers something to comment on. You won’t get many comments on a post that is too rock solid.

Have you started your business blog? If not, why not? If so, what have you discovered? Any tips you would add?


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