by Nancy Ruspil, MGC
Last month I took my car in for an oil change. I tried a new shop that I’d heard good things about. When they finished, the man at the desk smiled and handed me a long-stemmed flower. “Wow! Thank you,” I beamed in surprise. “You’re welcome,” he said. “And thanks for coming in.”
Amid the hefty tire displays and the faint smell of engine oil…here’s a fresh, graceful blossom to take away. This simple act of appreciation is an unexpected treat for a customer.
The little things are often the big things. It’s something we all know but it’s easy to forget. A smile. A warm word. A single, caring gesture. These small but memorable moments make us feel good about our day – and about the person or the business that made us feel that way.
What do I remember about that auto shop? Good service and a friendly flower. Will I go back there? You bet I will.
Appreciation doesn’t have to cost you a cent. How do you brighten the day for your customers?
Can Crusher said
oil change needs to be done as often as possible to maintain the good performance of any kind of machinery ‘.’
LCD Protector said
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