by Nancy Ruspil, MGC
Last month I took my car in for an oil change. I tried a new shop that I’d heard good things about. When they finished, the man at the desk smiled and handed me a long-stemmed flower. “Wow! Thank you,” I beamed in surprise. “You’re welcome,” he said. “And thanks for coming in.”
Amid the hefty tire displays and the faint smell of engine oil…here’s a fresh, graceful blossom to take away. This simple act of appreciation is an unexpected treat for a customer.
The little things are often the big things. It’s something we all know but it’s easy to forget. A smile. A warm word. A single, caring gesture. These small but memorable moments make us feel good about our day – and about the person or the business that made us feel that way.
What do I remember about that auto shop? Good service and a friendly flower. Will I go back there? You bet I will.
Appreciation doesn’t have to cost you a cent. How do you brighten the day for your customers?